Terms & Conditions

1.1. Eligibility

You must be at least 18 years old to use our Service. By accessing the Service, you represent and warrant that you meet this eligibility requirement.

1.2. Account Registration

To access certain features, you may be required to create an account. You agree to provide accurate and complete information and to keep your account information updated.

1.3. Acceptable Use

You agree to use the Service for lawful purposes only and in accordance with these Terms. You must not engage in any conduct that may harm the Service or interfere with other users’ experience.

2.1. User Responsibility

When initiating Coffee Chat invitations or participating in events, you are solely responsible for your interactions with other users. Remoera is not responsible for the conduct of any user.

2.2. Event Participation

Participation in official group Coffee Chat events may be subject to additional guidelines or requirements, which will be communicated separately.

2.3. Safety

Before meeting other users in person, please read our Coffee Chat Safety Guide, which supplements this section 2.

3.1. Content Ownership

You retain ownership of the content you submit, post, or display on or through the Service. However, by posting content, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and distribute such content solely for the purpose of operating and promoting the Service.

3.2. Content Standards

You agree not to post any content that is unlawful, offensive, defamatory, obscene, hateful, harassing, abusive, or otherwise objectionable. We reserve the right to remove any content that we, in our sole discretion, consider to violate these standards.

3.3. Zero-Tolerance Policy for Abusive Content

We maintain a zero-tolerance policy for abusive users or objectionable content. Any user who violates this policy may have their account suspended or permanently terminated without prior notice.

3.4. Content Moderation, Reporting, and Blocking

Users may report or flag content they believe violates these Terms. Reports are reviewed by our team, and we will take appropriate action within 24 hours, including removing the content and/or suspending the offending user.

4.1. Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

5.1. All intellectual property rights in the Service, including but not limited to text, graphics, logos, and software, are owned by Remoera or its licensors.

5.2. You may not copy, modify, distribute, sell, or lease any part of our Service without our prior written consent.

6.1. User Termination

You may delete your account at any time directly in the Remoera app’s settings (“Delete Account”), or by contacting us. Section 5.1 of our Privacy Policy explains what happens to your data.

6.2. Service Termination

We reserve the right to suspend or terminate your access to the Service at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or us.

7.1. To the fullest extent permitted by law, Remoera is not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service.

7.2. Our total liability for any claims under these Terms is limited to the amount you paid to us, if any, for the use of the Service over the previous twelve months.

7.3. Nothing in these Terms (including sections 7.1 and 7.2) excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded. Where our liability for failing to comply with a consumer guarantee can lawfully be limited, it is limited, at our option, to supplying the services again or paying the cost of having the services supplied again.

8.1. These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law principles.

9.1. We may revise these Terms at any time. The most current version will be posted on our website. By continuing to access or use the Service after changes become effective, you agree to be bound by the updated Terms.

10.1. For users accessing the Service via iOS, these Terms incorporate Apple’s Standard End User License Agreement (EULA) by reference, except where otherwise expressly stated herein.

11.1. Some events charge a ticket fee. Fees for paid events are used for the host’s venue booking and the operation of the community platform. Payments are processed by our third-party payment providers.

11.2. Paid tickets are not refunded automatically. To request a refund, please contact the event host. Whether you can receive a refund depends on how long before the event starts you make the request:

• More than 48 hours before the event starts: you may request a full refund.
• Between 24 and 48 hours before the event starts: you may request a 50% refund. The remaining 50% covers venue reservation and operating costs.
• Less than 24 hours before the event starts: refund requests cannot be accepted, because seats are locked and prepaid costs have already been incurred.

Approved refunds are returned to the original payment method within 7 business days.

11.3. If you are unable to attend within 24 hours of the event, you may transfer your seat to a friend. After the transfer, please let the event host know so that your friend can be admitted.

11.4. If an event is cancelled by its host, or because of circumstances beyond reasonable control such as extreme weather, you will receive a full refund.

11.5. Some events offer a small number of Explorer Pass seats to eligible career stages. An Explorer Pass covers your place at that one event only and is not a Remoera+ membership. See What is Explorer Pass?

11.6. Nothing in this section 11 limits your rights under section 7.3.

12.1. Remoera+ is an optional paid subscription purchased through the Apple App Store or Google Play. If a free trial is offered, charges begin when the trial ends unless you cancel before then.

12.2. Subscriptions renew automatically at the end of each billing period unless you turn off auto-renewal in your App Store or Google Play account settings before the current period ends.

12.3. Billing, cancellation and refunds for subscriptions are handled by Apple or Google under their own terms, subject to section 7.3.

13.1. These Terms are written in English. Any translation, including the Chinese version on our website, is provided for convenience only. If there is any inconsistency between a translation and the English version, the English version prevails.

If you have any questions about these Terms, please contact us at:

Email: info@remoera.com

Website: www.remoera.com

WeChat: Remoera