Remoera.com Privacy Policy

1.1. Personal Information

When you create an account or use our Service, we may collect personal information such as your name, email address, profile photo, professional background, and other information you voluntarily provide, and any User-Generated Content (UGC) you submit, such as coffee chat posts, chat messages, forum posts, or event feedback. We reserve the right to monitor UGC to ensure the safety and integrity of our community.

If you host paid events, your payouts are handled by Stripe Connect. Stripe collects your payout details (such as bank account information) directly; we store only the identifier of your Stripe account.

1.2. Usage Data

We may automatically collect information about how you interact with our Service, including device information, IP address, browser type, access times, pages viewed, and other diagnostic data.

An event link that someone shares with you may contain their share code. If you request a seat on our website, or open the link in our app, we use that code to credit the person who shared the link with you. We do not use your device’s characteristics to identify your device for this purpose.

1.3. Payment and Subscription Information

When you purchase a premium subscription or register for paid events, your payments are securely processed by third-party payment providers (such as Apple (App Store and Apple Pay), Google (Google Play Billing and Google Pay) and Stripe). We do not collect or store your full credit card number, but we do retain your purchase history and subscription status for account management and legal compliance.

1.4. Cookies

Our website uses two cookies of its own: “lang”, which remembers your language preference, and “analytics_consent”, which remembers your choice below. We do not use advertising cookies. If you choose “Accept” in the cookie notice, we also use Google Analytics for Firebase, which sets analytics cookies (named “_ga” and “_ga_…”) and sends Google information about how you use our website, such as the pages you visit and general device and browser information, so that we can understand and improve the website. Nothing is collected for analytics unless you accept, and the page address we send does not include share codes. You can change your choice at any time through “Cookie settings” in the footer of the website; choosing “Decline” stops further collection and clears the analytics cookies.

We use the information we collect to:

• Provide, operate, and maintain our Service.
• Facilitate Coffee Chat invitations and event registrations.
• Process payments and refunds, and pay event hosts their share of ticket fees.
• Credit event registrations and ticket purchases to the share link that led to them, in order to calculate hosts’ share of ticket fees.
• Improve and personalize your experience.
• Communicate with you, including sending updates and promotional messages (with your consent).
• Review reports and moderate content to keep our community safe.
• Ensure the security and integrity of our Service.

We may share your information with:

• Other Users and Event Hosts: Your profile (such as your name, photo and professional background) is visible to other users of the Service. When you apply to join an event, the host can see your profile and your application, and other attendees of that event may see your profile.
• The Public, If You Host an Event: Each event has a public web page that anyone with the link can view without signing in. If you host an event, that page shows your display name, profile photo, host badge and the number of events you have hosted.
• Service Providers: We use third-party service providers to operate the Service, including Google Firebase (sign-in, database, file storage, server functions, push notifications and app analytics), Stripe (payments and host payouts), Apple and Google (sign-in, app distribution and in-app purchases), and Google Forms (account deletion requests). These providers are contractually obligated to protect your information.
• Legal Authorities: We may disclose your information if required by law or to protect our rights and the safety of others.

We do not sell, rent, or trade your personal information to third parties.

3.1. Overseas Disclosure

Our main database is hosted in Sydney, Australia. However, some of our service providers process or store information outside Australia. In particular, parts of our server-side processing run in the United States, and Google, Stripe and Apple may process information in the United States and in other countries where they or their sub-processors operate.

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

You have the right to:

• Access, update, or delete your personal information.
• Withdraw your consent at any time (where consent is the legal basis for processing).
• Opt out of marketing communications by following the unsubscribe instructions provided.

5.1. Account and Data Deletion

You have the right to request the deletion of your Remoera account and associated personal data at any time. You can delete your account directly within the Remoera app by navigating to Settings and tapping “Delete Account”. Alternatively, you can request account deletion by visiting https://forms.gle/VH5BR6LkY1xf5MNAA or by emailing us at info@remoera.com. Upon your request, we will delete your profile, Coffee Chat history, and personal information, except for data we are legally required to retain (e.g., transaction records).

To exercise your rights, please contact us at info@remoera.com.

5.2. Complaints

If you have a complaint about how we handle your personal information, please contact us at info@remoera.com. We will acknowledge your complaint and aim to respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1. Age Restriction:

Our Service is intended for professionals and is strictly not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a person under 18 has provided us with personal information, we will delete such information and terminate the account immediately.

7.2. Child Safety Standards:

Remoera has a zero-tolerance policy towards Child Sexual Abuse Material (CSAM). We are committed to maintaining a safe environment and comply with applicable child safety laws.

7.3. Reporting and Action:

• In-App Reporting: Users can report any concerns regarding child safety or inappropriate content directly through the “Report” feature within the app.
• Enforcement: We manually and/or automatically monitor User-Generated Content (UGC). Any content found to violate child safety standards will be removed instantly, and the responsible user will be permanently banned.
• Legal Compliance: We will report any incidents of CSAM or related illegal activities to the relevant national and international law enforcement authorities (e.g., the Australian Centre to Counter Child Exploitation (ACCCE) or the National Center for Missing & Exploited Children (NCMEC)) as required by law.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

This Privacy Policy is written in English. Any translation, including the Chinese version on our website, is provided for convenience only. If there is any inconsistency between a translation and the English version, the English version prevails.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@remoera.com

Website: www.remoera.com

WeChat: Remoera