Remoera (“we”, “our”, or “us”) is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our Coffee Chat community platform (“Service”) through our website www.remoera.com and mobile application.We handle your personal information in accordance with applicable privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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1.Information We Collect

1.1. Personal Information

When you create an account or use our Service, we may collect personal information such as your name, email address, profile photo, professional background, and other information you voluntarily provide, and any User-Generated Content (UGC) you submit, such as coffee chat posts, chat messages, forum posts, or event feedback. We reserve the right to monitor UGC to ensure the safety and integrity of our community.

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1.2. Usage Data

We may automatically collect information about how you interact with our Service, including device information, IP address, browser type, access times, pages viewed, and other diagnostic data.

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1.3. Payment and Subscription Information

When you purchase a premium subscription or register for paid events, your payments are securely processed by third-party payment gateways (such as Google Play Billing, Apple Pay or Stripe). We do not collect or store your full credit card number, but we do retain your purchase history, subscription status, and billing zip code for account management and legal compliance.

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2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service.

• Facilitate Coffee Chat invitations and event registrations.

• Improve and personalize your experience.

• Communicate with you, including sending updates and promotional messages (with your consent).

• Ensure the security and integrity of our Service.

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3. Sharing of Information

We may share your information with:

• Service Providers: We use third-party services such as Wix and Firebase to host, store, and manage our data. These providers are contractually obligated to protect your information.

• Legal Authorities: We may disclose your information if required by law or to protect our rights and the safety of others.

We do not sell, rent, or trade your personal information to third parties.

 

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

 

5. Your Rights

You have the right to:

• Access, update, or delete your personal information.

• Withdraw your consent at any time (where consent is the legal basis for processing).

• Opt out of marketing communications by following the unsubscribe instructions provided.

 

5.1 Account and Data Deletion

You have the right to request the deletion of your Remoera account and associated personal data at any time. You can delete your account directly within the Remoera app by navigating to [Settings -> Account -> Delete Account]. Alternatively, you can request account deletion by visiting our website at https://forms.gle/VH5BR6LkY1xf5MNAA or by emailing us at info@remoera.com. Upon your request, we will delete your profile, Coffee Chat history, and personal information, except for data we are legally required to retain (e.g., transaction records).

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To exercise your rights, please contact us at info@remoera.com.

 

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

 

7. Children’s Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@remoera.com 

Website: www.remoera.com

Wechat: Remoera2024

 

By using our Service, you acknowledge that you have read, understand, and agree to be bound by this Privacy Policy.

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